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"I was only five years old back in 1948 when my Dad accepted the arrival of our family's first motor vehicle at the Grindrod train station and proudly drove it home to our farm. It was a brand new 1948 bright red Chevrolet 3⁄4 ton flatbed shipped all the way from Ontario. No longer would a McCormick-Deering tractor pulling a wagon be our only family outing vehicle.

The red Chevy doubled as a farm truck and family car. It blended memories of farm work with trips to movies in Enderby, picnics at Mara Lake, vegetable shopping at the huge Chinese vegetable farms in Armstrong, and fruit picking trips to Oyama orchards. As kids, my siblings and I always rode on the deck in the back, getting bug-smacked if we stood and butt-bruised from the rough gravel roads if we sat. Yet, most often, Dad was the only one in the cab. The joy of it all!

Perhaps the fond youthful memories contributed to the reason, but somewhere along life's early road, I became a Chevy man. Unfortunately, working weekends and summer breaks at local sawmills during high school years didn't provide enough in monetary savings for a dreamy Corvette or even a Corvair Monza Spyder. So after graduation, when I left home for a career in Ontario in the very first vehicle I ever purchased, I had to settle for a brand new 1962 green Corvair Custom 500 from Vernon Motor Products. Despite later criticisms by Ralph Nader, it served me well and was never a problem.

Since retiring to Vernon in 1996 I have purchased four Chevy pickups from Bannister as well as a Malibu for my wife, Myra – the most recent being a 2019 Silverado Crew Cab this past January. I might also add that both Myra and I had the honour of meeting the owner (at the time) and Business Award winner Lyn Bannister, who took the time to come and chat with us during one of our car-buying experiences.

The purpose of this letter is to acknowledge the efforts of your polite and dedicated staff who tend to ease much of the stress during vehicle purchasing sessions. Myra and I have always been made to feel welcome at your facility and, over the past two decades, we have come to know that your people are always ready and willing to take care of any of our vehicle problems, concerns, and service requirements to our satisfaction.

Specifically, I would like to bring to your attention three front line members that we have dealt with the longest and the most.

Firstly is Brad Nakucyj, General Sales Manager, whom we have known since he joined Bannister and sold us our first vehicle from your dealership. Since that “first buy” and with all subsequent vehicle sales, Brad has always been able to resolve any stalemated problems or concerns to our satisfaction while maintaining his commitment and loyalty to Bannister and GM. His “after-sales” interest in, and concerns with, previous customers continues long after the ink on the sales contract is dry. Such follow-up certainly entices a desire (and did) to maintain a connection when future vehicle considerations arise. We also congratulate him on the position he has attained within your organization.

Secondly is the smiling salesperson, Rob McLaren, we always try to beat to the front door. Being most frequently recognized for attaining the position of Salesperson of the Month is hardly surprising. Rob adds a personal touch long after a sale is made. Sometimes to follow up on a concern a customer may have, but sometimes it is just to “touch base” with former customers. As it has been said so many times before, “It's the little things that count.”

Thirdly, I'd like to mention long-time Service Advisor Barry Shaw. Friendly and courteous, his processing skills have vehicle service customers booked in, well-informed, and into the shuttle vehicle with driver Don in record time.

Due to these unprecedented times, I haven't been able to drive my Silverado as much as I had planned. However, every time I look in her direction I still get the feeling of wanting to “get up and go.” Thanks to everyone involved in my latest vehicle purchase, including Assistant Sales Manager, Chris Beaton and Finance Manager Theresa Laduke.

Myra and I sincerely appreciate the coordinated efforts of Bannister personnel that keep us driving our Chevrolets into our twilight years.

Best Regards"
- Andrew F. Maksymchuk

Bannister GM Vernon
Based on 811 reviews
Bannister GM Vernon
Based on 87 reviews
Jerry W.
23:35 24 May 24
Great people to deal with.
Michael V.
22:21 23 May 24
Had an amazing experience, super friendly staff, quick and professional with no pressure, found us the perfect vehicle. Definitely went above and beyond for us, Highly recommend a visit here.
Amanda A.
19:34 19 May 24
Had an unexpected trade in today.But it was the BEST experience I have ever had with a dealership!!! My husband and I didn't feel pressured into anything. Took a vehicle for a test drive and felt the way it handled the road. So I traded my tacoma for a ford escape and absolutely love everything about it. Thank you, Jon ( I can't remember the last name)
Aurora T.
16:05 16 May 24
Dennis made the process of purchasing my vehicle comfortable and pleasant. He was respectful and polite, and seemed to genuinely want to get me the price that I wanted. I feel grateful to Dennis for all of his help and I'm very happy in our new vehicle.
Ry G.
06:26 02 May 24
I’ve been keeping an eye out on trucks for about a year now. I’ve tire kicked at numerous different dealerships of many different brands (Toyota, Chevy, GMC etc). I was in Vernon for my kids sporting event and had a couple hours to tire kick/test drive at Vernon Bannister. The salesman that I lucked out getting was Jonathon Hamman. I cannot say enough good things about Jon. He was very informative, knowledgeable, and most importantly to me, he was professional and did not over pressure me. He was very respectful and mindful to the purchasing process. Over some very productive negotiations we were able to come to a price and agreement that I found to be very fair for both sides! Yes there are numerous dealerships in kelowna, but I was treated much better in by Jon at Vernon Bannister GM.It’s worth the drive, lots of variety on their lot, good people in the sales centre. Go see Jon for great truck buying experience!
Richard G.
06:00 30 Apr 24
Bannister GM does a great job of keeping my car working well, with efficient, friendly service.
jackie C.
00:17 26 Apr 24
Picked up our new 2024 Colorado yesterday! Fantastic dealing with NO PRESSURE sales people. Friendly and helpful and willing to make deals. Very happy! ❤️
Graham M.
22:24 17 Apr 24
Just bought our third vehicle from Bannister Vernon. Patrick Dew made the transaction simple and stress free. Always a joy to do business with the team at Bannister. As usual I highly recommend. 👍👍
Justin O.
12:37 05 Apr 24
Excellent service! Rob and Chris did everything they could to get me the right vehicle, and I couldn't be happier. And Chad over in parts and service helped me with all the modifications I needed. Highly recommended!
Adrianna R.
07:01 10 Mar 24
Recently traded in our Tahoe and got a Trax and Seirra. The whole process was awesome. Patrick and Jonathan were very patient, answered all of our questions honestly, and weren't pushy at all, which made this a great adventure. Patrick especially went above and beyond to help us through this! Everyone else at Bannister Vernon was also very helpful and super friendly. They even remembered our daughter's birthday when she came with me to drop off some stuff, which made her feel very special. Additionally, I ordered some accessories, and it was super quick and easy. Great business!
Tom L.
18:55 22 Feb 24
Looked at a used Honda Odyssey they had on the lot that I found on Facebook. Was directed to Jonathon Hamman. He was very helpful and prompt to respond to my email inquires. Soon after I visited the store on a morning and he helped me with viewing the vehicle and going through all of its functions and features. Instantly sold on the vehicle and after a few hours we were on the road with our new used Honda Odyssey!Thank you Jonathan and all of the team members involved!!
Marina D.
21:52 13 Feb 24
My experience purchasing my new GMC Canyon from Bradley at GMC Bannister Vernon was a very smooth and easy process. From the time I walked in the door I knew exactly what I wanted to purchase and had done my due diligence on what my vehicle was worth on a trade in. Bradley researched on his computer for what was available and I made the choice right away. He then came back with a trade in price and it was very fair and within what I thought it was worth. I felt very well taken care of during the whole process and within a week I was driving my new Canyon. Hats off to Bradley. He is the guy to look for when you walk in the door!
Kristian V.
18:23 05 Feb 24
Very friendly and fast service. Made the whole process so easy and painless and would totally recommend!
Paul C.
08:11 03 Feb 24
Thanks to Patrick Dew for coming in on your day off to help with the purchase of our truck. We appreciate the extra efforts you made to make it a pleasant experience. Peggy and Paul Christianson.
rick H.
16:05 12 Jan 24
Hi everyone,My name is Rick.Over the years I have purchased several vehicles thoughout western Canada. (New and used)I recently purchased a used truck from Bannister GM in Vernon.I noticed the truck on their website and called them for more details on the truck.I contacted Patrick from the sales team and he responded right away.He described the vehicle to me and was very honest about the history. It turned out that it was what I was looking for so I placed a deposit on it site unseen and made arrangements to travel 7.5 hrs to Vernon to complete the purchase.When I arrived, the truck was as Patrick described it. Very clean and ready to go.I am very happy with the truck and will highly recommend Bannister GM and Patrick to my family and friends.He is polite, knowledgeable, honest, and strait foreward.
brent R.
03:45 12 Jan 24
I had a great experience buying a truck from Patrick. No pressure, everything checked out, price was fair and I love the new truck!
23:01 29 Dec 23
Matt Dirksen went above and beyond to sort out a NIVS issue for me today. Thanks Matt!!
Coleton G
15:16 16 Dec 23
Patrick helped me with the purchase of my new Sierra Denali. Patrick takes the time to listen to you needs and asks questions to help you find a suitable vehicle for your needs. He is very knowledgeable of the GM product. Patrick is not pushy - he genuinely wants to help! I did not feel pressured or pushed into my purchase at all. Patrick answered all of my questions and hits the ground running to make a deal that the customer is happy with. I would recommend Patrick to anyone interested in purchasing a vehicle. Thanks again Patrick! Bannister also has a well polished, efficient and smooth process for your purchase and delivery of your new vehicle. This was by far the best experience I had purchasing a vehicle!
Jacqueline M.
17:44 15 Dec 23
Patrick is trustworthy and goes above and beyond. I would definitely recommend him!
misty R.
17:54 10 Dec 23
a wonderful experience buying a vehicle from them. very friendly, great service. denis, our salesman was extremely helpful and accommodating.
Steven T.
22:00 03 Dec 23
Patrick was great. Didn't feel pressured or anything like that. It was a great experience
Ginny S.
00:18 01 Dec 23
We absolutely loved our service at Bannister GM. We got a great deal on a fantastic truck and i didn't know you could buy a vehicle so quickly. I'm sticking with Bannister GM in Vernon For life.
Alexis D.
22:39 20 Nov 23
Just got a Subaru Crosstrek and it wouldn’t have been possible without the help from Jon and their team! It was my first time purchasing a vehicle from a dealership and Jon made me extremely comfortable and was able to answer all my questions and concerns with ease! Definitely would go back or recommend for any future purchases!! #HangWithHamman
Chris K.
19:49 16 Nov 23
We just purchased a used pickup truck from Bradley Swyers to replace our old work truck. Brad was great to deal with. Friendly, helpful and consistent. The vehicle we wanted was at a different dealer and he was able to get it up to Vernon in a matter of days. The unit was clean and ready to go when we arrived to pick it up. This truck was not a big money maker for Bannister but Brad took care of us and made us feel like we had been dealing with him for years. The administrative staff had our paperwork ready to go on arrival. The entire process could not have been easier. Great experience. Thank you to the Bannister GM Vernon team.
garaham M.
23:54 10 Nov 23
Patrick Dew made the process of buying my new Silverado ZR2 effortless. Very informative and definitely knows the product he’s advising you on. Zero of the sales B.S that I’ve encountered at other dealers and no pressure to purchase. Patrick knows his stuff and goes about it with honestly and integrity to walk you through making the right choice in a new vehicle. This is my second vehicle from Bannister GM Vernon and as long as Patrick is around I’ll be back when I’m ready for my third.
Daniele V.
00:30 06 Nov 23
The service from Patrick and entire staff at Bannister GM Vernon was wonderful. We really enjoyed our experience dealing with them.
Rick M.
23:29 03 Nov 23
Thank you for Great service over all the years! Always helpful .
Kyla H.
17:01 01 Nov 23
I had the pleasure to #HangWithHamman at this location!! Jon went above and beyond to ensure I got the vehicle I wanted! Highly recommend Jon and this team, they were professional, caring, and I felt no pressure with this dealership. I am in love with my new vehicle and can’t thank Jon enough!
Cody G.
19:13 25 Oct 23
The salesman Patrick Dew was very helpful and kind. I had a great experience.
Nadine B.
15:28 25 Oct 23
We recently purchased a new Denali. Patrick was exceptional to deal with. We got great trade in value for our other vehicles and the process was seamless. He is energetic and confident and we felt he was very honest and open. I would recommend him to anyone.
Isaac W.
02:45 25 Oct 23
Patrick made my whole buying process a breeze. Will definitely be coming back to him for my next upgrade!
Andrew G.
15:45 23 Oct 23
I've been dealing with Bannister GM for many years. Both sales and service have always been top notch. Will continue to do business with them for years to come.
Randy T.
21:49 18 Oct 23
The Service Department has always been very friendly, knowledgeable and helpful. Appointments have been easy to schedule.
Avery M.
02:45 12 Oct 23
Karen is amazing! Helped me through all the steps from start to finish
Bill F.
00:04 09 Oct 23
Great service department!
Tiffany S.
03:27 28 Sep 23
Amazing experience everyone was so amazing
17:45 26 Sep 23
Very Very good service
Joe C.
15:34 20 Sep 23
Great family business!!!!!
Renan M.
03:07 18 Sep 23
Patrick is the best seller ever!
Bonnie T.
15:41 16 Aug 23
Approachable, prompt notification of issues, shuttle service. I think they provide a fair price and good service.
Alex S.
00:43 10 Dec 21
I recently had my car in to Bannister for a fuel censor replacement & they did it quickly & effectively. Nice to have a gauge that works properly again.
Madison Z.
00:38 27 Aug 21
Recently bought my first brand new car from Karen Cooper, she was able to find me a car that not only I love but was also exactly in my price range! Amazing service from Karen and the entire team. Highly recommend Bannister GM!
Jack L. V.
20:26 27 Jul 21
Barry Shaw and the tech team have been looking after our SUV for many years and as always very helpful and friendly. Also kudos to the front desk and service booking department for their courtesy. 👍
Regan L.
04:13 22 Jul 21
Excellent service thank you
Evan S.
23:51 25 Jun 21
Had my vehicle in for an oil change. I arrived a bit early for my appointment and they took my vehicle in right away. It was actually finished before my original scheduled appointment!! As usual, service was excellent, staff friendly and vehicle was returned promptly!! I would recommend Bannister Vernon to anyone looking for a new/used vehicle or if you need your existing one serviced!!
Rex A.
22:45 10 Jun 21
The great service you have given me over the year. Had car towed on Monday picked up at noon the next day all ready to go
Jim H.
00:16 04 May 21
Vernon Bannister provides outstanding service and the workmanship is second to none. Best dealership I have ever dealt with.
Karyn McConkey - K.
03:47 23 Apr 21
Fantastic Building but even better employees (Sean, Rob & Patrick) 👍👍👍
Dave P.
22:25 22 Apr 21
Very knowledgeable fellers and helpful land happy to help
Linda O.
23:20 19 Apr 21
Their excellent customer services as well as very friendly staff
John N.
03:27 18 Apr 21
I recommend banisters, for they are very knowledgable in what they do. Very friendly atmosphere, I recommend them I Recommend them very highly.
Marvin S.
00:33 18 Apr 21
Great service, knowledgeable easy to talk to.
Linda H.
17:20 09 Apr 21
Their customer service is amazing!
Betty Van D.
21:40 31 Mar 21
Bannister promotes the utmost care of my vehicle. John looked after me a few times - he is so personal and courteous and efficient.
Kirk K.
15:44 15 Jul 20
Can’t say enough about the great service I receive at Bannister. I’ve bought 4 new and 2 used vehicles here and have always been treated fairly. I always recommend Bannister to my friends & family.
Great products, great dealership, great People.
Kelsie F.
19:26 30 Apr 20
Great experience with the entire new vehicle buying process!
Alysia Marie S.
01:24 17 Oct 19
Absolutely the best service my husband and I have ever received from any dealership. Going above and beyond above expectations!! A huge shout out to Karen, and all of the GM team. You guys are amazing!!
Jenna C.
23:55 12 Oct 19
Top notch service ! Recently (as in today) made a trip over to check out a truck, well we came home in it ! Shout out to Karen and Scott for making the experience worthwhile.
Dave G.
03:16 13 Sep 19
Can’t say enough good things about Bannister GM Vernon. From my first phone call to driving off the lot with my new Duramax truck today, these guys did everything they could do to help me and make me feel comfortable with my decision. Wayne was my salesman and he was extremely knowledgeable and helpful with the entire process and when I asked a question about the mechanical side that he was unsure of the answer he took me back into the shop and got the answer from the the mechanics. Thanks Wayne and everyone at Bannister Vernon you’ve made me a Chevy guy pretty darn quick.
Lori C M.
22:46 02 Aug 19
Had my oil changed in my truck on Thursday. Thank you to my Son-in-law Jordan Burger for doing that 😊
Shannon S.
18:56 13 May 19
everything from sales to service and their body shop.
I had a window smashed in and they are going above and beyond to make it right.
very very happy
thank you Jesse.
Genny C.
00:41 24 Dec 18
Great service, highly recommend!!! Our fav vehicle purchase experience ever by far!
Pat H.
17:47 23 Dec 18
Rob and Chris are always a delight to deal with. Merry Christmas. We love Bannister Vernon.
Wayne D.
00:30 16 Dec 18
Recently bought a new 2019 Duramax 3500. Young salesman Michael Lizee was very knowledgeable and thorough on specifications and features. Sales manages Brad and Chris made sure everything went smoothly. Highly recommend this team. It was seamless from start to finish.
Norm L.
01:57 13 Dec 18
We had the pleasure of dealing with Barry Shaw when we had our vehicle in for a service and some work done. Very professional and best customer service all around. Thanks again!
Norm and Julie
Paul P.
19:43 12 Dec 18
Darcy and his team were very knowledgeable and helpful in regards to some minor warranty issues I had with my truck. Everything was fixed in a timely manner and I would definitely come back to Bannister for any services moving forward.
Kris L.
04:56 09 Dec 18
I had a very excellent experience at Bannister GM. Everyone was so helpful in finding the right car for me. The service was exceptional. Could not have went any better. Thanks
Linda H.
23:55 07 Dec 18
good service nice people
Katie M.
05:45 07 Dec 18
The staff were knowledgeable, professional and friendly!
Rob O.
00:34 05 Dec 18
Great service today. New to area from Ontario and took my truck in for its first service. Quick and efficient. Thank you!
Mike A.
21:23 03 Dec 18
Service appointment was on time , problem fixed, professional and courteous
Brad T.
00:53 03 Dec 18
they tested me good there
Deanna S.
21:29 22 Nov 18
All the service people are friendly and knowledgeable.
Janine F.
05:39 20 Nov 18
good customer service
fast and reliable
Christina L.
18:58 01 Nov 18
Best customer service, always friendly, knowledgeable & very professional. After 3 vehicle bought through Bannister GM Vernon, I have always been completely satisfied with the whole process & service.
Ryan K.
20:04 31 Oct 18
See Chad Batchelder. I love cars, roll through them frequently and he’s easily the best! He won’t pressure you and has a knack for suggesting what you need rather than just trying to upsell like the rest. An honest fellow!
Clinton B.
02:49 29 Oct 18
Excellent People and Great Truck!
Lisa Porter R.
17:15 28 Oct 18
The staff at Bannisters were so friendly and it was a pleasure dealing with them. They had the paperwork for a new vehicle done very quickly! I’d deal there again for sure. �� two thumbs up! �
Theresa St L.
00:17 20 Oct 18
Friendly, efficient service.
Gina Christiansen R.
21:38 18 Oct 18
We were very pleased with the level of service we received at the service department. The staff are friendly and helpful.
Steve H.
20:09 17 Oct 18
The service is great and on time
Rex A.
00:02 16 Oct 18
I just had Eqinox in for service and a rattle in the back they said it was fixed but noise was still there as I drove in parking lot
Theresa L.
19:06 04 Oct 18
Very efficient and accommodating.
Marianne Lindsey B.
00:56 04 Oct 18
Friendly & quick service. The shuttle was very convenient & on time. My SUV was left clean with no dirty boot prints on the rug.
Good work. Thank you !!!
Dave F.
16:37 01 Oct 18
The service is amazing and the staff take the time to answer any questions.
Sylvie M.
15:12 30 Sep 18
What an amazing, friendly & knowledgeable team! They made the process so simple & effortless. Way to go Sheldon for going above & beyond & helping us find our perfect car! Purchasing our new 2018 Chevrolet Cruze was an absolute pleasure!! Thank you!!!
Rob & Sylvie Mullaly 😄
Nikki N.
17:34 29 Sep 18
Every moment of buying my new car was very easy and comfortable. Everyone at Bannister treats you like an old friend and are so friendly. Would 100% reccommend!
Jay N.
18:29 27 Sep 18
Great & friendly service selling a great product. Very satisfied customer. Go see Terry Baptist & Chris Beaton
Lisa B.
17:31 21 Sep 18
Barry always helps get our vehicles in when needed.
Debby F.
01:42 19 Sep 18
Excellent service! Great staff
Aubrey C.
02:49 18 Sep 18
The service was very good and efficient and explained very well
Tim S.
17:51 30 Aug 18
Very friendly, great service and knowledge. Always doing follow-ups
Michelle B.
23:44 08 Aug 18
Robert was very helpful in assisting me in exactly what I was looking for I absolutely love my 2018 GMC terrain drives like a dream I would definitely recommend bannister GM to all my friends and family thank you so much!😊
Garry Robert B.
02:48 03 Jul 18
i have enjoyed dealing with Bannister GM .It was always a pleasure to talk to Brad and Rob and my Chevy Silverado pu has been a great truck . I ,if I decide to buy a new one it will be at Bannisters
Sherri S.
19:10 18 May 18
In and out! Fast service, courteous. Thanks Jessica Verigin
Amanda R.
17:47 18 May 18
Great sales people. Terry makes every deal very smooth and easy!
Amanda G.
10:21 29 Apr 18
My husband and I both purchased new vehicles from Bannister back in 2008. Everything went smoothly and although due to a growing family we traded my cobalt in, 380,000kms later, our Silverado is still going strong! We couldn't say enough good things about the salemen, finance crew, and service department.
Deb J.
20:53 20 Mar 18
Fantastic service from all of the staff at Bannister! Highly recommend them
Jesse F.
13:31 15 Mar 18
Great experience. Robert was awesome to deal with.
Karmen B.
02:59 29 Jan 18
Always a pleasure dealing with Robert at GM!
I have now bought 2 vehicles from Bannister GM and love them both!

Thanks for the excellent service !
Paddie Faust F.
17:06 22 Jan 18
It’s not often one is impressed with both a brand and staff equally but certainly Bannister has encompassed both without exception. Keeping those customers happy means being responsive to their needs and wants. A good customer service experience can turn a one-time customer into a lifelong repeat customer. Rob McLaren and Bannister both get my vote.
Larry G.
00:33 22 Nov 17
Was great experience and Jessica is great at her job and easy to talk to ..thanks
Rob B.
01:46 01 Aug 17
Thanks to Mac and the rest of the banisters crew for meeting all my truck needs. You guys were amazing!
Scott A. M.
03:49 20 Jun 17
Excellent sales and service, no reason to go anywhere else!!!
Clint B.
01:39 26 May 17
Best experience I've ever had, they appraised my trade in over email as I was out of town and ended up giving me even more for it when I brought it in! They worked really hard to give me the best deal possible and I will be coming back for every new vehicle I buy for the rest of my life! They even stayed open late on the may long weekend so I was able to get the truck that day. If your looking for a honest trustworthy dealership look no farther! Manager brad and salesman terry is who sold me my 2017 gmc canyon and i couldn't be happier!